refund policy
At Epic Peps, we are committed to providing high-quality research peptides for laboratory and scientific use. Customer satisfaction and product integrity are important to us.
Order Eligibility
Due to the sensitive nature of research compounds, all products are intended strictly for research and laboratory purposes only. Please review your order carefully before completing your purchase.
Returns & Refunds
We generally do not accept returns on research peptides once an order has been processed or shipped. However, refunds or replacements may be considered under the following conditions:
- You received an incorrect item
- The product arrived damaged or compromised
- There is a verified issue with order fulfillment
Request Process
To request assistance, please contact our support team within 7 days of delivery:
📧 patty@epicpeps.com
📞 307-231-1360
Please include your order details and clear information about the issue so we can assist you quickly.
Shipping Issues
We are not responsible for delays caused by carriers, customs, or incorrect shipping information provided by the customer. However, we will support you in resolving any delivery-related concerns.
Final Note
All products are intended for research use only and are not for human consumption, medical use, or diagnostic purposes.